Refund Policy

Returns:

 

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition, un-opened, in original packaging and in resell-able condition. Please return the delivery note with the item and state the reason for the return.Upon return, items will be inspected to ensure they meet refund conditions. WE DO NOT ACCEPT USED OR OPENED ITEMS.

Kindly contact customer service via orders@labellemakeup.co.uk about your intending returns before sending it out. This is to ensure you are clear on our terms and conditions for returns and ensure the process goes accordingly. Customer is responsible for postage cost on returns.

 

We do not refund postage costs. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavor to keep you informed of all developments as appropriate.

 

Return Address

 

Labelle Makeup Limited
94 Alington Drive
ME2 3TA
ROCHESTER
KENT