FREQUENTLY ASKED QUESTIONS
Kindly select the item you desire to purchase and add it to the shopping cart. You will be prompted to proceed to the checkout where you can complete payment.
We have two ways you can pay on our site; Paypal and Worldpay. They are both secured 3rd party payment processing solutions and you do not need to have an account with either to make a payment.
You will receive a notification from either Paypal or Worldpay, as well as one from Labelle Makeup confirming your order.
Orders are processed between 24-48hrs after payment is received.
A notification will be sent indicating your order has been completed. This means the order has been dispatched. It will also contain tracking details for your order if you used a tracking service. If you registered as a customer, login to your accounts for updates.
For UK orders, delivery time is between 2-5 working days. International parcels, on average between 7-15 working days depending on location and season. We advice international customers use the track-able postal options for their order to guarantee safe delivery. WE WILL NOT BE HELD LIABLE FOR PARCELS LOST USING STANDARD SHIPPING (WITH NO TRACKING)
We receive so many Collaboration requests daily. We go through all and screen for the best. If we did not respond to you, it’s most likely you were not successful after the screening process.
We are online only for now, but are working on retail locations as part of our expansion plans.
Our products are not tested on Animals and are therefore cruelty free.
Our products are not vegan, but we are working on expanding our product offerings to include Pure and Vegan products as well.
Kindly send an email to email@example.com
Yes, all our products have been tested and certified fit for retail in the EU. They have met all standards as well as undergone allergy tests. This is to ensure our customers safety. As much as this has been done, there are several extra sensitive customers or other factors which may cause a reaction. If you notice any reaction, kindly discontinue use. All ingredients have been listed on our website for your convenience. Kindly check to ensure compatibility before purchase.